In this insightful discussion, Juan Carlos Mora, President of Bancolombia, addresses the recent service disruptions affecting customers. He acknowledges the challenges faced by users and offers sincere apologies for the inconveniences caused. Mora explains the technical issues stemming from a scheduled data center transition and reassures customers that essential services, such as cash withdrawals and transfers between Bancolombia accounts, remain available. He emphasizes the bank's commitment to restoring full functionality as quickly as possible and outlines the measures being taken to ensure customer satisfaction. The conversation highlights the importance of communication during crises and the bank's dedication to compensating affected clients. Stay informed with updates every two hours as Bancolombia works diligently to resolve these issues.
In this insightful discussion, Juan Carlos Mora, President of Bancolombia, addresses the recent service disruptions affecting customers. He acknowledges the challenges faced by users and offers sincere apologies for the inconveniences caused. Mora explains the technical issues stemming from a scheduled data center transition and reassures customers that essential services, such as cash withdrawals and transfers between Bancolombia accounts, remain available. He emphasizes the bank's commitment to restoring full functionality as quickly as possible and outlines the measures being taken to ensure customer satisfaction. The conversation highlights the importance of communication during crises and the bank's dedication to compensating affected clients. Stay informed with updates every two hours as Bancolombia works diligently to resolve these issues.